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FAQ's

Below are some of our most frequently asked questions.

 

How Do I Wash My Custom Clothing Designs?

Please ensure your garments are turned inside out before loading into a washing machine and wash at 30 degrees (cool wash).  This will ensure your creations stay looking brand new for longer.   

Do Not Dry Clean or Tumble Dry. 

 

I have carefully followed the washing instructions but my crystals have come off in the wash.  What should I do? 

Whilst we rigorously test our crystals for washing durability, we rarely have any movement however please email us at info@cheriamore.co.uk  with pictures of the damaged product including as much information as possible and we will provide a solution.  All return requests must be via email tinfo@cheriamore.co.uk before returning items to us.

Thank you for your understanding.

 

 Where Do I Submit My Custom Text or Image Requirements? 

We are working on updating the relevant product pages to make customising your items even easier. In the meantime, just leave us a note by writing in the Special Instructions field in your Cart. 

If your selected product includes a logo or customisable images, please attach high-quality JPEG or PNG files to an email and send it to info@cheriamore.co.uk, using your order number as the subject. 

 

I’d like to sell my own designs, can you help me build my own brand?

Firstly, Congratulations on taking those first steps to success!  Head over to our B2B sister site www.cheriamoreb2b.co.uk where we offer a ‘Build Your Own Brand’ service.  We have carefully selected products that are perfect for new entrepreneurs to establish their own quality clothing brand without the huge initial outlay. 

I’m a business owner with more than 10 staff members.  Do you offer discounts for bulk orders?

Yes, please contact our B2B sister site www.cheriamoreb2b.co.uk to view the complete range of available wholesale products.  Alternatively,  email your design/ logo and include where you want the design placed and how many you need to info@cheriamoreb2b.co.uk  for a quote.  If you have an urgent order, please call 07956124454 where we are happy to help.

 

I have changed my mind and no longer want my item, can I return it? 

We are sorry to hear you have changed your mind, unfortunately all Items on our website are custom made to order, we are unable to accept a return under these circumstances.  

Thank you for your understanding.